Support for Apps by With Imagination
Last updated September 12th, 2026
Write to us about anything — a bug, a question, a feature you wish existed. A real person reads every message and we aim to reply within two business days.
Reporting a problem
You don't need to fill in a form or create an account. Just email us and describe what happened. These details help us find the cause faster, but send what you have and we'll ask if we need more:
- what you were doing when the problem appeared
- what you expected to happen instead
- whether it happens every time or only occasionally
- your device and iOS version, from Settings › General › About
- the name and version of the app
- a screenshot or screen recording, if the problem is visible
Worth trying first
Two things resolve a surprising share of issues: check the App Store for an update to the app, since the problem may already be fixed, and restart your device. If neither helps, email us rather than deleting the app.
Requests and feedback
Suggestions are welcome and genuinely shape what gets built next. We can't promise to add everything, but we read all of it and will tell you honestly whether something is likely.
Your privacy
Our apps collect no data at all — see the privacy policy for details. If you email us, we'll have whatever you put in that message, and we use it only to answer you.